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With your customer tracking software the email screen no longer needs to stay open to receive internal messages.

All you need to do is activate mail from the Settings menu, then workstation and then the Messaging / Alerts tab: tick to activate the display of reminders.

In this case, information about the number of messages will appear at the top right of the main menu and on the communication bar on the left of the main menu. Just click on it to read the messages and answer them